Lidl is one of the companies that has transitioned to digital payslips through the MyPrimobox platform. For employees, this means that each payslip is stored in a personal digital vault, accessible online. The switch to electronic format simplifies archiving, but it also creates blocking situations when searching for an old document or if login credentials have been lost.
Lidl and MyPrimobox: who deposits what, and who to contact in case of a problem
A recurring point of confusion among Lidl employees is the distinction between the employer and the platform. MyPrimobox is a technical tool for consultation and storage. It is Lidl, through its HR service, that deposits the payslips in the employee’s space.
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This separation has a direct consequence. If a payslip is missing, contains an error in amount or period, the request must be addressed to Lidl’s HR service, not to Primobox support. The technical support of MyPrimobox only intervenes in issues related to account access (password, email address, activation).
Knowing who does what helps avoid wasting time. An employee who has explored how to retrieve a Lidl payslip with MyPrimobox will find that most blockages stem from a misidentification of the contact person.
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Access to the MyPrimobox digital vault after leaving Lidl
The MyPrimobox personal space remains accessible even after the end of the contract with Lidl. The account is not deleted upon departure. The payslips already deposited remain viewable and downloadable, provided that the account was activated during the employment period.
The problem arises when the employee has never activated their account, or when they used a Lidl professional email address that is no longer functional. In this case, recovery requires updating the email address via the web version of MyPrimobox.
A practical detail to remember: the password modification does not work from the mobile app. It is essential to log in from a computer browser to change credentials. This point, absent from most guides, blocks many users who attempt the operation from their phone.
Lost or outdated email address
If the email address used when creating the account is no longer accessible, MyPrimobox support can intervene to update it. The procedure requires proving one’s identity, which may take a few days. It is better to anticipate by associating a personal address as soon as the account is activated.
Finding an old Lidl payslip in the MyPrimobox hierarchy
The payslips are organized by period in the personal space. To find an old document, navigating through folders remains the most reliable method. The hierarchy organizes the payslips by year and month.
Here are some tips for navigating effectively:
- Documents are arranged chronologically. Going back in time involves browsing through the folders year by year, or using the search bar to target a specific month.
- Downloads are in PDF format. From a computer, a click on the document followed by the “Download” button is sufficient. From the mobile app, the procedure is similar but the file saves in the phone’s download folder.
- MyPrimobox also allows storing personal documents uploaded by the employee themselves, meaning the space does not only contain payslips. Ensuring that one is searching in the correct folder avoids unnecessary searches.
The classification logic becomes central when looking for a payslip from several years ago. An employee who has worked at Lidl for a long period may have dozens of documents accumulated. Taking the time to understand the organization of folders saves time compared to a random search.
Lidl payslip not found: concrete recourse
When a payslip is not found in the MyPrimobox space, several explanations are possible. The document may never have been deposited (error on the employer’s side), or the relevant period predates the implementation of digitization at Lidl.
In these situations, the steps vary:
- Contact Lidl’s HR service to request a duplicate. The employer is legally obligated to provide payslips to its employees, including old payslips.
- If Lidl does not respond or if the establishment has closed, a GDPR request for data portability can be sent to Primobox to retrieve all stored documents.
- As a last resort, organizations like the pension fund or Urssaf have records that can partially reconstruct the payment history, even without the original payslip.
Field feedback varies on the processing times for these requests. Some employees receive a duplicate within a few days, while others wait several weeks, depending on the responsiveness of the HR service and the complexity of the case.
Digitization and legal value
The electronic payslip has the same legal value as its paper version. A document downloaded from MyPrimobox is therefore acceptable for a loan application, a tax declaration, or a rental file. The PDF format is valid, without the need for additional certification.
Keeping a local copy of payslips remains a useful precaution. A digital vault relies on a technical infrastructure that may evolve. Regularly downloading payslips to a hard drive or personal storage service protects against a potential change of provider or service interruption.